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Leadership Team

CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Larry Lo

Chief Executive Officer, Asia

Joining Westminster Travel in 2008, Larry Lo is responsible for the overall management, sales operations and continued development of strategic alliance partnerships across the Asia region.

He started his career in 1988 as a Travel Consultant and worked in several travel companies in Hong Kong and Canada gaining an in-depth insight into the international travel industry. Today, Larry manages the CTM business in Hong Kong, Mainland China, Taiwan, Singapore and Japan.

He currently serves as the Chairman of the Society of IATA Passenger Agents (SIPA), an Executive Committee member of IATA Agency Programme Joint Council – Hong Kong (APJC), and a Director of World Travel Agents Associations Alliance (WTAAA).

Sharon Kok

Chief Financial Officer, Asia

Sharon is an experienced professional accountant in travel industry for over 20 years, she joined the Group as Financial Controller of Westminster Travel in 2007.

Apart from overseeing and managing the spectrum of finance and accounts of CTM Asia, she is also responsible for merger and acquisition, business strategy and development as well as corporate governance and compliance. Sharon started her career in PricewaterhouseCoopers, she worked in a Hong Kong listed company prior to joining CTM. She had gained extensive exposures in IPO, business set-up, acquisitions, disposal as well as integrations. 

Sharon is a qualified accountant holding Bachelor of Arts (Hon) Degree in Accountancy, a fellow member of the Association of Chartered Certified Accountants and the Hong Kong Institute of Certified Public Accountants. 

Zamil Murji

Chief Technology Officer, Asia

Zamil has more than 18 years of experience in the IT industry, most recently he was working as Head of Technology Optimization APACMEA at Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide. During his time at Travelport, Zamil led a team of highly skilled and diverse individuals across APACMEA region to deliver customer focused solutions/products as well as focus on talent development and change management.

Over the course of his career in the technology space, Zamil has gained vast experience in project management, software / product development and technology optimization. His customer centric approach and relentless commitment to improve business process across the SDLC are a huge advantage for CTM’s continued drive to provide the most innovative and cost-effective business travel management solutions to the corporate market.

Eugene Tan

General Manager – Sales and Client Value Management, Asia

Joining CTM in May 2016, Eugene oversees the sales, client value management and implementation teams across the region. Apart from that, he is also responsible for rolling out CTM proprietary’s SMART technology and providing implementation support to CTM partners in Asia.

Eugene started his career in 1999 as Support Account Manager in a software house providing training and onsite support for the company’s suite of software packages. Eugene first foray into travel started with a leading global GDS. Since then, he has accumulated more than 20 years of experience in the travel and GDS industry, operating in various divisions across the organisation from training, online solutions, product marketing to commercial and sales.

Prior to joining CTM, he was with another Global Travel Management Company managing the regional operations across 18 markets in the APAC region.

Calvin Ng

General Manager of Supplier Relations, Asia

As a core member of the CTM Global Supplier team, Calvin’s main role is to drive and optimize supplier partnerships and revenue in the Asia region. His aim is to develop strategies that not only meet, but exceed the expectations of airlines, hotels, and other suppliers. His focus is on adding value to clients and, more importantly, achieving exceptional revenue results for CTM.

With more than three decades of experience in airlines and the travel industry, Calvin’s professional background instills confidence in representing CTM as the face and voice of the company to suppliers and all stakeholders across the service chain in Asia.

Ted Tseng

General Manager, Taiwan

Prior to joining CTM Taiwan, Ted has years of experience in group travel and cruise market in North America as well as TMC experiences in Taiwan, Shanghai, Beijing, and other greater China markets. He joined CTM Taiwan in 2016 and is responsible for the overall management of the Taiwan operations.

Relocated to Taiwan in 2007, Ted joined a regional based travel management company with a global networks alliance. From 2008 to 2016, Ted worked from supervisor role all the way to Assistant General Manager in Taiwan office, and was seconded to Shanghai and Beijing offices for few years to lead greater China Sales and Corporate Account Servicing teams. In 2015, Ted took up the extra role as Assistant General Manager for Regional Programme Coordination, representing Group Companies in global alliance board meeting and global conferences.

In fall of 2016, Ted joined CTM Taiwan office and working toward building a professional office that is promoting socially, culturally, environmentally awareness in workplace and to deliver best in class corporate travel programme for the clients.

Eiji Fujimoto

General Manager, Japan

Eiji Fujimoto brings 30 years of experience in business travel management to the role of General Manager, Japan at CTM, including managing a number of global travel accounts from Australia, UK and the US. He has worked with a variety of global travel networks, managed global travel RFPs and implemented more than 40 international accounts in Japan. Eiji brings a wealth of experience in global and regional travel program consolidation.

Before joining CTM Japan, Eiji was the Representative Director of Tokyo Masters and was responsible for all aspects of business operations. During his time at Tokyo Masters, Eiji served a number of well-known multinational companies.

Ronnie Zhu

Head of Sales, China

Ronnie has dedicated over 11 years to Corporate Travel Management. He has a particular focus on local business development and is passionate about building strong professional relationships and solving unique client problems. In his role, Ronnie provides leadership to the China sales and client management team. He also assists in retaining current clients through account reviews and re-tender processes. As the lead for local sales in China, he works closely with colleagues from all departments and offices in the country and across Asia.

Before joining CTM in 2014, Ronnie gained experience at American Express Global Business Travel, FCM Travel Solutions, and 99 bill, a Payment Solution Company.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.


Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM


Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.


Jon Brett

Independent Non-Executive Director

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Independent Non-Executive Director

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Independent Non-Executive Director

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.