27 November 2018

CTM “goes live” with Qantas Distribution Platform

Corporate Travel Management (CTM) today confirmed its position at the forefront of the business travel market as the first Travel Management Company to enable a selection of its corporate customers to access live content from a new technology platform launched by airline, Qantas

The Qantas Distribution Platform (QDP) enhances the airline retailing, booking and servicing capabilities for trade partners such as CTM, and delivers greater and more relevant choice for customers.

The platform utilises the International Air Transport Association’s (IATA) New Distribution Capability (NDC), a technology standard for connections between airlines, travel agencies and travel technology providers that enables airlines to provide offers and products that have not always been available through traditional distribution technologies.

After today’s “go live”, select customers using Lightning, CTM’s proprietary online booking tool, can access Qantas content from the QDP which is seamlessly integrated into the Lightning fare display.

“We are delighted to be an early adopter of the QDP, which enhances Qantas’ service offering across a range of channels,” said CTM Global Chief Operating Officer Laura Ruffles.

“CTM is committed to ensuring our customers have seamless access to the best travel content and a rich user experience through our technology, including Lightning. This partnership with Qantas is allowing our flexible technology to interact with the QDP and provide options to our customers that haven’t been possible in the past.”

In May, CTM received the highest level of certification for IATA’s NDC programme. The Level 3 certification was attained via the company’s integration into the QDP.

As part of the launch of QDP content via Lightning, a select group of CTM customers, who are Qantas frequent flyers, will be able to access dynamic reward and recognition offers when booking eligible Qantas domestic flights.

“We are excited to be partnering with Qantas to produce great technology and efficient processes that will best service our customers’ needs across the globe,” Laura Ruffles said.

The QDP enables CTM to present travellers with options that are tailored to their preferences, including reward and recognition of Qantas frequent flyers, and ensures customers are always presented with the richest airline content available.