18 July 2016

ETM named best in class at AFTA awards

Events specialist Event Travel Management (ETM) have been recognised as the country’s best at the travel industry’s top awards.

ETM, a specialist division of Corporate Travel Management, was awarded Best Business Events Travel Agency at the Australian Federation of Travel Agents (AFTA) awards ceremony on the weekend, the fifth time ETM has taken out the award in six years.

ETM General Manager Tracey Edwards said the honour was recognition of a team that consistently went above-and-beyond for clients.

“Our goal each day is to make sure we deliver the best possible service to our clients, and to be recognised by our peers is a tremendous reward,” Ms Edwards said.

“The platform for our success is having a truly customer-focused mindset, supported by a highly creative workforce and industry-leading technologies.”

Ms Edwards said the ETM team had demonstrated its value to clients in tackling a range of challenging events, from last minute cancellations to organising complex employee recognition programs in peak demand periods.

“Each day we are able to demonstrate to our clients that we deliver superior outcomes, whether that is saving businesses money, managing unforeseen emergencies, or creating world-class events – and that is what has been recognised here.

“Today, it’s back to work, making sure we can keep exceeding our customers’ expectations.”

Finalists for the AFTA awards are selected by industry vote, before the winners are selected by an industry judging panel.